Aims and Objectives

Aims & objectives of Point House

The aim of Point House is to provide accommodation as well as personal care and support to up to 22 people who are over the age of 18 years, who have learning disabilities.

We have Georgian property in a residential area close to Norwich city centre with easy access to other major places by public transport. The house is a large, detached period property set in well-maintained gardens and grounds. It comprises 20 rooms with one larger room which can be used as a double room for people to live with their partners.

At Point House we will value each and every individual who comes to live here. We seek to be a community home by welcoming applications from people over 18 years from all walks of life and with many different needs, who enjoy the opportunity to share and celebrate the richness and diversity of their experiences. We will assure everyone who comes to live there that they will be treated with respect and dignity according to their individual needs and wishes.

As a company, we value diversity, equality and inclusion and do not discriminate against anyone, respecting everyone’s ethnic and cultural backgrounds, religion and sexuality.

The home will be fully insured in line with the statutory requirements.

Objectives

Premises

The physical environment of the home is designed for residents’ convenience and comfort. In particular, we will do the following.

  • Maintain the buildings and grounds in a safe condition.
  • Make detailed arrangements for the communal areas of the home to be safe and comfortable.
  • Supply toilet, washing and bathing facilities suitable for the residents for whom we care.
  • Arrange for specialist equipment to be available to maximise residents’ independence.
  • Provide individual accommodation to a high standard.
  • See that residents have safe, comfortable bedrooms, with their own possessions around them.
  • Ensure that the premises are kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.

Accommodation

To include:

  • 20 single rooms, 1 double room
  • rooms decorated to a high standard
  • help to make rooms more personal by individuals bringing in, where practical, items of furniture and other effects
  • two communal lounges with TVs and a quieter area for those seeking peace and quiet for reading, etc
  • adapted and well-equipped bathrooms which meet all health and safety standards
  • a well-maintained and fully serviced lift to the upper floor
  • easy wheelchair access to all main areas
  • fully up to date security of premises.

Personal Care and Support

All residents will be provided with a contract (for anyone paying their own fees) or statement of terms and conditions (if funded by the local authority under our contract with it). The contract or statement will include all details about our fees for the individual and the arrangements for paying and revising the fees.

We then aim to provide:

  • full person-centred care from competent qualified staff based on comprehensive needs assessments and risk assessments
  • all community health services, including complementary therapies, e.g. physiotherapy, occupational therapy, community nursing, dentist, optician, in line with individual needs
  • assessment of any need for aids and appliances by a NHS occupational therapist
  • safe handling of all medication prescribed or used by the person, with the person being given the opportunity to be responsible for their own medication.
  • hairdresser visits every 6 weeks for those who wish to pay and a private chiropodist once every 4–6 weeks or on request and similar life-style services on request

Nutrition

To provide:

  • three full meals each day, service in the dining room or, on request, in a resident’s own room
  • hot and cold drinks and light refreshments from the kitchenette at all times of the day
  • a choice of healthy and nutritious meals and catering for any special dietary requirements
  • full nutritional screening and plans based on any nutritional risks.

Leisure Activities

To provide:

  • a pleasant garden, patios and sitting areas
  • an activities co-ordinator at senior care assistant level to organise stimulating and wide-ranging shared activities and to help individuals follow their individual interests and hobbies

Facilities

To provide:

  • adequate car parking for visitors
  • a personal laundry facility and laundry service
  • Wi-Fi connectivity in all main areas
  • fittings for personal TVs in every room
  • help for people who wish to follow their religion by putting them in touch with local faith leaders and institutions, etc.

Local Amenities

To provide:

  • encouragement and help for residents to attend local facilities and services in line with their wishes and needs
  • escorts, including a reliable taxi service, for residents who wish to make trips outside of the home.

Staffing, Qualifications and Training

We are aware that our staff will always play a very important role in service users’ welfare. To maximise this contribution, we will do the following.

  • Employ staff in sufficient numbers and with the relevant mix of skills to meet service users’ needs.
  • Provide at all times an appropriate number of staff with qualifications in health and social care as required.
  • Observe recruitment policies and practices which both respect equal opportunities and protect service users’ safety and welfare.
  • Offer our staff a range of training which is relevant to their induction, foundation experience and further development.

Our staffing structure consists of:

  • a senior staff team of registered manager supported by two senior management staff
  • Three senior care staff
  • a part – time activities coordinator
  • 15 care assistants
  • Two domestic staff and a full-time maintenance person

Note:

  • Staff complement will be in line with current needs to the home and may be subject to change as needs change.
  • Registered manager will be reporting to the proprietors of the home regularly.

Management and Administration

We know that the leadership of the service is critical to all its operations. To provide leadership of the quality required, we will do the following.

  • Always engage as registered manager a person who is qualified, competent and experienced for the task.
  • Have a full range of policies and procedures that are in line with all relevant regulations and best practice guidance.
  • Aim for a management approach that creates an open, positive and inclusive atmosphere throughout the business.
  • Install and operate effective quality assurance and quality monitoring systems.
  • Work to accounting and financial procedures that safeguard service users’ interests.
  • Offer residents appropriate assistance in the management of their personal finances.
  • Supervise all staff and voluntary workers regularly and carefully.
  • Keep up-to-date and accurate records on all aspects of the home and its residents.
  • Ensure that the health, safety and welfare of service users and staff are promoted and protected.

Quality Assurance

To ensure good quality within the home:

  • we will involve the residents and their relatives in the development of the home by consulting them and keeping them fully informed of changes, including monthly meetings
  • we will regularly seek their opinions on the quality of the services we offer so that we can on improving them
  • the managers will keep a close eye on what is happening in the home
  • we will provide staff with regular supervision and training with an emphasis on maintaining person-centred care, upholding human rights, particularly where people might lack mental capacity to give their informed consent safeguarding and safe practices
  • we will take all complaints seriously and try to do something about them
  • we will inform all residents and relatives about their rights to make formal complaints and how the complaints procedure works
  • we will have a duty of candour to always let people know that if we make mistakes over any part of our care we will let them know and show how we can matters right.