Aims & Objectives

The aim of Point House is to provide accommodation as well as personal care and support to up to 22 people who are over the age of 18 years, who have a learning disability.

We have a Georgian property in a residential area close to Anglia square & Norwich city centre with easy access to other major places by public transport. The house is a large, detached period property set in well-maintained gardens and grounds. It comprises 21 rooms with one larger room which can be used as a double room for people to live with their partners.

At Point House we will value and respect each individual who comes to live here. We seek to be a community home by welcoming applications from people over 18 years from all walks of life and with many different needs, who enjoy the opportunity to share and celebrate the richness and diversity of their experiences. We will assure everyone who comes to live here that they will be treated with respect and dignity according to their individual needs and wishes. We want everyone to live their life, to the best that they possibly can.

As an independent home, we value diversity, equality and inclusion and do not discriminate against anyone, respecting everyone’s ethnic and cultural backgrounds, religion, and sexuality.

We involve all our people with daily running of the Home.
We run the business more like supported Living, than residential
Our people come first, this is their home, and everyone should respect this.
We are an independent, family standalone home, and takes pride in being unique.
The home will be fully insured in line with the statutory requirements.
To make sure our people have their own voices heard at all times.
To take on board peoples wishes and choices.
To ensure all our people have Taylor made care plans with risk assessments and are updated regular.
To get our people as independent as possible
Keeping contact with family’s and friends as much as possible

Premises

The physical environment of the home is designed for people convenience and comfort in particular, we will do the following.

Maintain the buildings and grounds in a safe condition.
Make detailed arrangements for the communal areas of the home to be safe and comfortable.
Supply toilet, washing and bathing facilities suitable for the people for whom we care.
Arrange for specialist equipment to be available to maximise people independence.
Provide individual accommodation to a high standard.
See that people have safe, comfortable bedrooms, with their own possessions around them.
Ensure that the premises are kept clean, hygienic, and free from unpleasant odours, with systems in place to control the spread of infection.
To keep Point House family orientated as much as possible.
To make Point House as homely as possible for our people to enjoy, as this is their home.

Accommodation

20 single rooms, 1 double room
Rooms decorated to a high standard.
Help to make rooms more personal by individuals bringing in, where practical, items of furniture and other effects
Two large communal lounges
One room is a large dining room with 85 inch TV – Netflix - Sky, pool & tennis table, dart board. One 3-seater and one 2-seater sofas both are reclining with footrests, with throws and cushions. 8 pine wooden tables and chairs, large whiteboard for weekly actives, another large whiteboard for updates, menus, foods. Internet access, peoples own fitted kitchen area, cooker, microwave, sink, fridge and freezer, hot and cold drinks all day.
The other room is the large main lounge area with 85-inch TV – Netflix - Sky, 2 large 3–4-seater sofa with 2 large pouffe, one large reclining chair, one large table with 6 chairs for social chats, writing, colouring, looking through menus. Another large TV for game playing with internet. a quieter area for those seeking peace and quiet for reading, etc. large rack where information & easy reads are for our people.
Adapted and well-equipped bathrooms, wet rooms, toilets, all decorated differently with plants and accessories, mirrors, pictures, which meet all health and safety standards.
Wheelchair access to all main areas
Fully up to date security of premises.

Personal Care and Support

All people will be provided with a contract (for anyone paying their own fees) or statement of terms and conditions (if funded by the local authority under our contract with it). The contract or statement will include all details about our fees for the individual and the arrangements for paying and revising the fees.

We then aim to provide:

Full person-centred care from competent qualified staff based on comprehensive needs assessments and risk assessments.
All community health services, including complementary therapies, e.g. physiotherapy, occupational therapy, community nursing, dentist, optician, in line with individual needs.
Assessment of any need for aids and appliances by an NHS occupational therapist
Safe handling of all medication prescribed or used by the person, with the person being given the opportunity to be responsible for their own medication. We are now using the Emar system.
We have a hairdresser that visits Point House every 6 -8 weeks, for those who wish to pay.
We have a private chiropodist that come around every 8 weeks, for those who wish to pay.
To have personal care at anytime
To shower/bath on a daily basis
To keep our people updated about the importance of their personal care and hygiene.
To respect privacy & dignity at all times
Yearly learning disability reviews
Yearly medication reviews

Nutrition

Three full meals each day, service in the dining room or, on request, in a person’s own room
Hot and cold drinks and light refreshments from the kitchenette at all times of the day
Choice of healthy and nutritious meals and catering for any special dietary requirements
Full nutritional screening and plans based on any nutritional risks.
Self-service breakfast
Lunch-Time our people can make their own lunches, with any choice of fillings, support is always available if needed.
We have regular meetings regarding food, choice, menus, and taster days.
Healthy eating – looking after ourselves -
Evening meal freshly home cooking made by our staff.
Cooking groups weekly with our lovely people
Main meals will always have a choice of options

Leisure Activities

Activities co-ordinator to organise stimulating and wide-ranging shared activities and to help individuals follow their individual interests and hobbies. To provide:

Outdoor garden space with a pleasant relaxing garden, a patios area with tables and chairs.
Sunshades
Area to have meals in the garden
Long day trips, to places of interest
Lots of inhouse actives -pool - darts - Competitions with certificates and trophies.
Arts & crafts & knitting classes.
Medication sessions
Relaxing Reiki session
Shopping trips into the city centre
Keep fit classes.
Monday night phab club
Wellbeing sessions & mental health therapy
Bowling / cinema
Woodland walks
Family get together.
Coffee morning
Charity events and raising money.
Yard sales in the car park raising money for our people to have big trips

Facilities

Adequate car parking for visitors
Personal laundry facility and laundry service
Wi-Fi connectivity in all main areas
Fittings for personal TVs in every room
Help for people who wish to follow their religion by putting them in touch with local faith leaders and institutions, etc.
Independent access to cooking, washing, drying inside & outside.
Life skills
Keeping our people to be as independent as possible
Open door policy no appointments necessary
Family to visit at anytime.

Local Amenities

Encouragement and help for people to attend local facilities and services in line with their wishes and needs.
Escorts, including a reliable taxi service, for people who wish to make trips outside of the home. (this is not included in weekly fees)
2 mins from the bus stop
Walking distance to the city centre
Walking distance to places of interest
GP surgery 5 mins walk away

Staffing, Qualifications and Training

We are aware that our staff will always play a very important role in people’s welfare. To maximise this contribution, we will do the following. Treat all staff with kindness, and respect.

Employ staff in sufficient numbers and with the relevant mix of skills to meet people’s needs.
Provide at all times, an appropriate number of staff with qualifications in health and social care as required.
Observe recruitment policies and practices which both respect equal opportunities and protect people’s safety and welfare.

For all new staff/employees before employment - DBS Enhanced for Disclosure and Barring Service. This is the public body that carries out DBS checks. Safeguarding our people.
Offer our staff a range of training which is relevant to their induction, foundation experience and further development.
Hold regular supervision session.
We hold one to one meeting with staff.
Computer training
Open door policy.
On-going training programme for all staff.
Access to on-line training
All staff have their own email and log in to the computers.
NHS mail

Our staffing structure consists of:

1 x CQC Registered Care Manager
2 x Senior Care managers
2 x Senior supervisor
1 x Senior
1 x Night leader
1 x Cleaning supervisor
1 x Activities coordinator
8 x Family Friendly Workers
2 x Domestic staff
Team of ON-CALL staff 24 hours a day 7 days a week.

Management and Administration

We know that the leadership of the service is critical to all its operations. To provide leadership of the quality required, we will do the following.

Always engage as registered manager a person who is qualified, competent, and experienced for the task.
Have a full range of policies and procedures that are in line with all relevant regulations and best practice guidance.
Aim for a management approach that creates an open, positive, and inclusive atmosphere throughout the business.
Install and operate effective quality assurance and quality monitoring systems.
Work to accounting and financial procedures that safeguard people interests.
Offer people appropriate assistance, with some support in the management of their personal finances.
NCC – appointees
Keep accounts for people’s finances.
Keeping people safe from financial abuse.
Supervise all staff and voluntary workers regularly and carefully.
Keep up-to-date and accurate records on all aspects of the home and its people.
Ensure that the health, safety and welfare of service users and staff are promoted and protected.
To always work towards the persons best interests

Quality Assurance

To ensure good quality within the home:

We will involve the people and their relatives in the development of the home by consulting them and keeping them fully informed of changes, including monthly meetings.
We will regularly seek their opinions on the quality of the services we offer so that we can on improving them.
The managers will keep a close eye on what is happening in the home.
We will provide staff with regular supervision and training with an emphasis on maintaining person-centred care, upholding human rights, particularly where people might lack mental capacity to give their informed consent safeguarding and safe practices.
We will take all complaints seriously and try to do something about them.
We will inform all people and relatives about their rights to make formal complaints and how the complaints procedure works.
We will have a duty of candour to always let people know that if we make mistakes over any part of our care.
Learn from our mistakes.
Open Door policy
Open and honest
The management team work’s Care shifts, when necessary, to keep up to date with peoples needs, and to keep their eye on the ball.
Management team – to work along side all care staff, making sure that shifts are running smoothly, and to make changes where needed.
We form good working relationships with outside professionals.
Improved delivery and quality of care services and outcomes for people.
Improved quality of life through accessing services and opportunities through technology.

April 2024

How CQC use five key questions in their inspections.

Are they safe?

Safe: you are protected from abuse and avoidable harm.

Are they effective?

Effective: your care, treatment and support achieve good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring?

Caring: staff involve and treat you with compassion, kindness, dignity, and respect.

Are they responsive to people's needs?

Responsive: services are organised so that they meet your needs.

Are they well-led?

Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

CQC - Your feedback helps make care better for everyone.

We use what people tell us to understand the quality of care they get from services like care homes, care agencies, hospitals, and GPs. It helps make care better for everybody. We look at it alongside other information. For example, information from the service itself or what we found when we last visited them. We only cover services in England. https://www.cqc.org.uk/give-feedback-on-care?referer=promobloc